respond.io is a broad, workflow-automation-heavy messaging platform priced per seat in US dollars, built mainly for global support teams. 3650HQ is narrower and deeper for one job: African sellers running the whole sale (inbox, invoice, payment and delivery) inside WhatsApp and Instagram, priced in naira with no per-seat fee.
| Feature | 3650HQ | respond.io |
|---|---|---|
| Pricing model | Prepaid credits, no per-seat fee | Per-agent, billed in USD |
| Currency | NGN, GHS, KES, ZAR, USD | USD |
| Built for | African sellers and support teams | Global support/marketing teams |
| Voice-note transcription | Yoruba, Hausa, Igbo, Swahili, Zulu, English | Not African-language focused |
| In-chat invoicing & payment | Yes, virtual bank account per invoice | Not built for this |
| Delivery booking | Automatic on payment | Not offered |
If you need deep, custom workflow automation across many channels and markets, or your team is already built around respond.io's automation builder, it's a genuinely powerful, more general-purpose tool. 3650HQ is the better fit if you're an African business that wants naira pricing and the actual sale (payment and delivery included) handled inside the chat, without configuring a workflow builder first.
Not directly. 3650HQ offers AI auto-reply with a human kill-switch and WhatsApp Flows for structured order forms, but not a general-purpose visual automation builder. It focuses on the specific commerce workflow: inbox, invoice, payment, delivery.
3650HQ covers WhatsApp, Instagram, Facebook Messenger, Telegram, Gmail, IMAP/SMTP, and TikTok (DMs, comments and mentions). respond.io supports a wider range of channels aimed at global markets.
Naira pricing with no monthly per-seat fee, African-language voice transcription, and a built-in path from chat to invoice, payment and delivery, all things respond.io isn't built around.
50 free credits. No card. No monthly fee.