From paid to delivered

Book delivery from WhatsApp, automatically, once an order is paid

Once a customer pays an invoice, 3650HQ books a courier to the delivery address they provided and sends them a tracking link, without you touching a separate logistics app. Courier fees are only committed once payment has cleared, so you never pay to ship an unpaid order.

1
An invoice gets paid
The customer transfers into the invoice's virtual bank account and payment is verified.
2
3650HQ books a courier
Using the delivery address on the order, a courier is booked automatically.
3
A tracking link is sent
The customer gets a tracking link in the same WhatsApp conversation.

How delivery booking works

Booking is deliberately deferred until an invoice is paid, so a courier fee is never committed on an order that hasn't been paid for. Delivery is handled through 3650HQ's logistics integration; coverage depends on courier availability for the pickup and delivery locations.

Frequently asked

Can I book delivery straight from a WhatsApp order?

Yes. Once the customer's invoice is paid, 3650HQ books a courier automatically using the address they provided and sends them a tracking link.

Do I pay for delivery before the order is paid?

No. Courier booking is deferred until the invoice is paid, so you never commit a delivery fee on an unpaid order.

Does the customer get a tracking link?

Yes, sent directly in the same WhatsApp conversation once the courier is booked.

Do I need to set up my pickup address separately?

Yes. You set your pickup location once in your workspace's logistics settings, and every booking uses it.

Take an order from paid to delivered

Start free with 50 credits. No card required.

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