Wati is a solid WhatsApp Business API tool, priced per agent in US dollars. 3650HQ covers the same WhatsApp inbox and templates, adds Instagram, Messenger, Telegram and email in the same view, and is priced in naira with no per-seat fee. It can also send invoices, collect payment to a virtual account, and book delivery inside the same chat.
| Feature | 3650HQ | Wati |
|---|---|---|
| Pricing model | Prepaid credits, no per-seat fee | Per-agent, billed in USD |
| Currency | NGN, GHS, KES, ZAR, USD | USD |
| Channels | WhatsApp, Instagram, Messenger, Telegram, email | Primarily WhatsApp |
| Voice-note transcription | Yoruba, Hausa, Igbo, Swahili, Zulu, English | Not African-language focused |
| In-chat invoicing & payment | Yes, virtual bank account per invoice | Not built for this |
| Delivery booking | Automatic on payment | Not offered |
If your team is WhatsApp-only, already deep in a US-dollar billing setup, or needs a specific Wati integration your stack depends on, Wati is a mature, capable choice. 3650HQ is the better fit if you sell across more than one DM channel, want naira pricing, or want the sale (invoice, payment, delivery) to happen inside the chat.
3650HQ has no monthly per-agent fee. You pay from a shared prepaid credit wallet, priced in naira. Wati bills per agent in US dollars. Which is cheaper depends on your team size and message volume, but 3650HQ removes the fixed monthly cost entirely.
You'll need to reconnect your WhatsApp Business number through 3650HQ's own onboarding and rebuild your message templates, since template approvals are tied to your Meta Business account rather than to Wati specifically.
Yes. Create a template, submit it to Meta, sync its approval status, and send it, the same official Cloud API flow Wati uses.
50 free credits. No card. No monthly fee.