3650HQ turns your single WhatsApp Business number into a shared inbox your whole team works from. Assign a thread to a teammate, see unread counts per channel, and snooze or resolve conversations, so two people never answer the same customer twice.
3650HQ unifies WhatsApp, Instagram, Facebook Messenger, Telegram, Gmail, IMAP/SMTP and TikTok into one real-time inbox with assignment, unread counts, and a snooze/resolve lifecycle. It isn't a general-purpose helpdesk ticketing system: there are no SLA timers or custom pipelines, just a fast shared queue for conversations.
Connect your WhatsApp Business number to 3650HQ once, then invite your team. Every agent sees the same live inbox and can reply from the same number; assign threads to keep replies organized.
No. There's no per-seat fee: you pay from a shared credit wallet, so you can add as many teammates as you need at no extra cost.
Assignment and real-time sync (under 500ms) mean every agent sees who's handling a thread and when a reply is in progress, so duplicate replies are rare.
Yes. The same inbox also covers Instagram DMs, Facebook Messenger, Telegram, Gmail, IMAP/SMTP mailboxes, and TikTok.
Start free with 50 credits. No per-seat fee, ever.